Privacy Policy
Last updated: June 2026
CornishMug ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Our contact email is: enquire@cornishmug.com
1. What Data We Collect
When you place an order or contact us, we may collect:
- Name, email address, billing and delivery address
- Payment information (processed securely — we do not store card details)
- Order history and product preferences
- Messages you send us via our contact or personalisation forms
When you browse the site, we may collect anonymised data including:
- Pages visited, time on site, referring website (via Google Analytics)
- Browser type, device type, approximate location (country/region)
2. How We Use Your Data
- To process and fulfil your order — including passing your delivery details to Printful (our print-on-demand fulfilment partner) to produce and ship your items
- To communicate with you — order confirmations, shipping updates, and responses to your enquiries
- To improve the site — using anonymised analytics data to understand how visitors use the site
- To comply with legal obligations — such as tax records
3. Third Parties We Share Data With
| Party | Purpose | Privacy Policy |
|---|---|---|
| Printful | Print-on-demand fulfilment and shipping | printful.com |
| Google Analytics | Anonymised website analytics (only with your consent) | google.com |
| WooCommerce / Automattic | E-commerce platform | automattic.com |
| Ionos | Website hosting | ionos.co.uk |
We do not sell your personal data to any third party.
4. Cookies
We use cookies to improve your experience and (with your consent) to measure site traffic via Google Analytics. You can manage your cookie preferences at any time using the banner on our site.
Essential cookies are required for the site to function (e.g. your shopping cart). These do not require consent.
Analytics cookies (Google Analytics) are only set if you click "Accept All" on our cookie banner.
5. Data Retention
We retain order data for 7 years to comply with HMRC requirements. Analytics data is retained for 26 months. You may request deletion of your personal data at any time (see section 6).
6. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing of your data
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time (this does not affect processing already carried out)
To exercise any of these rights, email us at enquire@cornishmug.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
7. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.